Frequently Asked Questions
Q. I have to arrange for services for a family member who just passed. What is my next step?
A. Call our office and make an appointment to come in today. We will see you immediately and assist you in making arrangements. All our options, services and merchandise can be explained during your visit and a plan will be finalized.
Q. Does your cemetery staff have options to present to us?
A. We have trained and licensed professionals to assist you in answering your questions and work with your budget to plan a dignified service.
Q. What if I do not have a funeral director?
A. We have funeral directors available to assist you. They are licensed and experienced and perform these services regularly.
Q. Do you offer graveside services?
A. Yes
Q. Can I buy a burial vault from you?
A. Yes, we recommend purchasing a vault through our cemetery as this will normally save you money compared to other options.
Q. Is preplanning a good idea? Is it popular?
A. Preplanning services is a wise choice for several reasons:
- You can personally make the decisions about your burial arrangements.
- You can pay for and lock in all the arrangements at today’s prices.
- You can arrange for installment payments.
- You can purchase graves and delay burial details.
Things to consider on the funeral side:
Preplanning a funeral and burial can help ensure your wishes are followed and your family is not burdened with planning decisions. When preplanning, you can consider things like:
-
-
-
-
- Service: The type of service you prefer
- Funeral home: Where you want the service to take place
- Personalization: How you want to be remembered, such as encouraging donations to a cause or library
- Payment: Whether to prepay for the funeral or use insurance
-
-
-
Q. Is there a charge for preplanning cemetery arrangements?
A. No, this is a complimentary service, and we encourage you to make an appointment to learn about your options and a budget that works for you.
Q. Can I visit and tour the cemetery?
A. Yes, simply call the cemetery office and the staff will be pleased to arrange a visit and a tour of the property. Our cemeteries include:
- Chapel Hill Memorial Park
- Eden Memorial Park
- Kankakee Memorial Gardens
- Mount Hope Cemetery / Roselawn Cemetery
- Pineview Cemetery
- Resthaven Memorial Gardens
- Woodlawn Cemetery of Urbana /
Lincoln Memorial Gardens
Q. Can I select grave spaces for my entire family?
A. Yes, we have ample selections and locations for multiple space purchases.
Q. Can I make installment payments for my plan?
A. We offer installment payment plans to meet your budget.
Q. How do I choose between traditional burial and cremation?
A. This is a personal choice, and our staff is trained to explain the details of all the options you may choose from. We are certain that a plan can be developed for you and your family that meets your desired plans and budget.
Q. How do I choose a location in the cemetery?
A. Take a tour with our staff or drive around the property to see which areas you prefer most. We will likely have spaces available for you.
Q. Do you offer interior cremation niches?
A. Some of our cemeteries offer beautiful interior cremation niches in a chapel or mausoleum setting. Contact our office for details.
Q. Can we schedule a memorial service in your chapel?
A. Yes, we offer chapel and visitation services at most locations. Some locations offer evening visitation services with a family room, refreshments room, and video monitor services to display your family and loved one’s photographs and videos.
Q. What if I want a traditional service?
A. We offer a variety of traditional full burial services. We have many grave locations, vaults, and graveside services to choose from.
Q. What if I just want a simple cremation?
A. We offer cremation services regularly here and can assist you in arranging cremation services. We offer a variety of urns, vases, and cremation niche options. We can also place cremains into a grave. This is a popular service.
Q. Do you offer Niches or columbariums?
A. Our staff can provide details on the available niche spaces and columbarium spaces available.
Q. What information do you need to help me arrange a plan?
A. Just make an appointment and we can walk you through the options. We strive to keep this process simple and informative.
Q. Can I lock in today’s prices and control inflation?
A. This is the top reason to preplan. Preplanning prevents inflation of the pricing.
Q. Do you offer packages for couples?
A. Yes, our cemetery has packages for singles and couples.
Q. Can I arrange a visitation at your location?
A. Yes, simply call the cemetery office or send us an email.
Q. How can I save money by preplanning?
A. Preplanning is designed to not only create a plan but to finalize and lock in its costs. We will enter into a contract that commits the cemetery to deliver your goods and services.
Q. Can I cover all my expenses in advance to save my loved ones from the financial burden?
A. Our planning program can anticipate nearly all of your needs and define these terms in a kept-on file for the future.